Automate Tasks, Personalize ExperiencesTransform business with AI

tried out quite a few chatbot tools, and this is by far the easiest to use, setup and activate on my site. The responses when testing are spot on. Highly recommend it. Wish that the conversation per month was higher on the top tier, especially as everything else is set to unlimited. But I'm loving it so far!

No soy de las mejores personas y detesto hacer este tipo de comentarios, pero espero que se tomen como un impulso y aprendizaje de manera responsable.

Mi experiencia con el software fue bastante negativa, lamentablemente. Al principio me emocioné mucho debido a las herramientas y servicios que ofrecen, que son espectaculares. Sin embargo, al comenzar, tuve varios problemas y errores dentro de la plataforma. Intenté, en varias ocasiones, comunicarme con el soporte, pero solo me respondió su chatbot automatizado, sin recibir atención al cliente. En pleno siglo XXI y con tanta tecnología disponible, considero que esto, además de ser un atraso, genera una mala experiencia.

Posteriormente, intenté comunicarme por correo electrónico en reiteradas ocasiones, pero nunca recibí respuesta. Hasta el día de hoy, tengo varias dudas sobre el software. Muchas de sus funciones prometidas, que están incluidas en el precio de venta, no funcionan. Personalmente, uso Shopify, y la integración no funcionó; no se sincronizaban los productos. La creación de tickets tampoco me funcionó, y los chatbots de flujos tampoco estaban operativos. Considero que, con un mejor desarrollo y dedicación, el software puede tener grandes éxitos, pero hasta el momento ha dejado mucho que desear.

Mi opinión podría cambiar si demuestran mayor prioridad hacia sus clientes y, por supuesto, solucionan los errores.

My Experience with This Product - Not Recommended
I purchased this product but strongly advise against buying it based on my experience.

Poor Customer Support
The customer service has been extremely frustrating:

Representatives respond to messages but fail to take meaningful action
They repeatedly disappear after initial contact
When they do reply (after days of waiting), they ask for information like license codes I've already provided
Problems remain unsolved despite their promises
Ongoing License Activation Issues
I've been unable to activate my Tier 3 license 9 days ago. After waiting days ,they finally replied me, and then wait for 6 days, they finally claimed the key was available, but the license still remains inaccessible.

Unnecessary Complications
Instead of providing a simple solution, they keep trying to schedule meetings. This seems like an unnecessary hurdle when my issue could be resolved with proper attention to my original request.

I'm deeply disappointed with both the product and support experience.

So I got the LTD and was skeptical. Had a go loaded it up, in a few mins I had my first chat bot that was ready to be deployed. Placed it on a test website and works perfectly. Then I had a few issues due to me deleting a workspace and jumped on discord. I have a chat to 2 team members who were super friendly and helpful and had no issues at all. Amazing product. Very helpful team, and great service. I would recommend giving this chatbot a test to see for yourself!

I think they are making fun of all of us Apssumo buyers.
I have contacted their support via email and via Discord and they only give excuses.
I am also seeing that many Appsumo users have the same problem and that they give us random answers and they make us dizzy, but there is no solution.
The only thing they told me 4 days ago is that the programmers must fix it and that they will let me know when that becomes effective.
As I said, I think it is not serious and this is going to get worse.
REALLY, DON'T EVEN BOTHER TO RESPOND TO THIS REVIEW BECAUSE IF YOU HAVE NOT RESPONDED TO MY REQUIREMENTS OR MY PROBLEM, DON'T EVEN THINK ABOUT MY OPINION OF THIS APPLICATION.
This is the first time I'm so hard on a service, but it's a real nonsense and I hope this helps you learn to be more professional in everything.
I wish you luck.

interesting tool, great for those who need to support customers, I have a saas and it is serving me very well

Another positive point is the concurrent support team (that's right, a team, not just one person)

i tried both chat bots !here is my review:
I'm writing because I'm experiencing significant problems after paying for tier upgrades on both TYM and CX Genie. TYM has at least acknowledged the issue and said it will be resolved by developers. My major concern is CX Genie: I've been completely unable to reach anyone for support via email, live chat, or their AI support. How can I escalate this and get my account upgraded?

I can't beleive how much money I'm saving by using CXGienie AI bots instead of dealing with unreliable employees or virtual assistants who sometimes don’t respond, call in sick, or miss deadlines. I’m so excited about how this app provides such an afordable way to automate many of my important conversations with current and potential clients. It’s super simple. I just upload the specific information I want to share, and the bots handle everything from there. It's amazing when you think about it, this solution saves so much time and mony compared to traditional staffing!

It helped me save alot of time replying to live chat users about their basic queries. Which cxgenie solves automatically.

I had been looking for a product that would solve all my needs for a long time.

I sell Notion templates, and I often get questions about my products, how to use Notion, and report bugs about the templates.

I needed a product that could connect all the messaging accounts I have and also have a web page with the support chat, and this was the best solution I found.

It has the option to grow your knowledge base and can also update the frequently asked questions based on what your users ask.

The support they have is very good, they help you solve any doubts or problems you may have.

Something I like is that they are constantly improving the product and adding new features.

Without a doubt, this product is saving me a lot of time in answering those questions that I was asked every day, and having a better quality of customer support.

I tried some similar tools, some on AppSumo as well, like Bot9. CX Genie is one of the best (still behind some popular subscription ones).
It supports some major channels like Discord, Telegram, and Facebook, which are mandatory for me. It also provides a lot of features which I haven't tried all of them yet.
However, one major issue with these tools, and of course with CX Genie: The UX is not good (enough). The newbie/new users will have to spend a lot of time to understand the tool.
It also misses URL crawl, which you only need to input the domain; the tool will find all available URLs for that domain.

As a new business owner, I discovered this incredible platform that perfectly aligns with my needs. It offers a lifetime deal on essential services, including unlimited chatbots (AI-based included), a white-label ticketing system, a form builder that seamlessly integrates with chatbots, and many other valuable features.

The API and webhook support allowing for custom integrations and tailored implementations that fit our unique business requirements.

Additionally, their dedicated customer support ensures a smooth experience, making it an excellent investment. I highly recommend purchasing this product before the price increases again.

Personally, I opted for the Tier 3 plan to take full advantage of everything CX Genie has to offer.