How does your product team decide what to build next?

About Dovetail

Dovetail is a flexible customer insights hub that helps teams and businesses get from data to insights fast, no matter the research method. It takes scattered customer feedback and gives you the insights to build products people love. Dovetail brings all your customer data into one intelligent, searchable location, unleashing the power of collective customer knowledge. It connects the dots across teams and tools, finally giving you the full picture of your customer. Dovetail is a whole new way to understand your customer - no more guessing or gut feel, just the answers you need to build better products. Dovetail's key features include search and discovery, highlighting important themes and quotes, and inspiring action by bringing customer insights directly to your team. It transforms your customer data in an instant, helping you discover unmet needs, build a case for your roadmap, and make decisions fast. Dovetail is trusted by the world's leading organizations to power their customer-centric decision making. Dovetail is designed for product managers, designers, and researchers who want to build products that truly delight their customers. By making sense of scattered customer feedback, Dovetail gives you the insights you need to make better product decisions and build products people love.

• Visualize Trends

  Explore product performance, usage behaviors, and customer satisfaction over time.

• Customize Themes

  You're always in control—merge or split themes.

• Continuous Sync

  Classify feedback from support tickets to app reviews in real time.

• Theme Summarization

  Pull out key takeaways without reading through mountains of feedback.

• Activity Feed

  Stay on the pulse with summaries of new activity since you last visited.

• Explore Themes

  Jump straight to the source to validate what you're seeing.