Meet the self-hosted ESP alternative

I had a back and fourth exchange with Ian a few days ago. He replied pretty instantly. My only educated guess is that, that software does require a certain amount of technical expertise and understanding, ideally some chops in DevOps and then some. It won't remotely surprise if Ian saw email support tickets from people who clearly underestimated the technical debt required to run this. He does stress that point across his Q&A here.

I suppose you can engage him on a consultancy basis to get this operational to your needs, at least give him some motivation to help you.

I hope he continues to develop this and may it be around for some time. It is a potentially a very valuable tool in the right hands.

Hi everyone,

I just wanted to give a quick shoutout to the software emaildelivery.com for IAN.

Before I bought the software last November 2024, I sent a support message to the regular address emailteam@emaildelivery.com, because before I purchase any software, I always want to know what I’m getting into. Is the support working.

I sent my email at 1:00 PM — and by 1:20 PM, I already had a response.
Unbelievable.
Just wow.

After that, I took a closer look at the tool. It runs smoothly, I’ve installed it, and it works.

There’s an incredible knowledge base with FAQs — something you rarely find in any software. Yes, it’s a very complex software, but everything in the FAQ works exactly as described. It’s a real guide.

And just imagining how much heart, how much attention to detail went into this — you can immediately tell what kind of high standard the developer has set for himself.

I saw that some people here have written that the support doesn’t work properly.
And AppSumo even added that it’s refundable.

Well, today I wrote to Ian again today at 6:41 AM — and got a reply 18 minutes later.
We had a short back-and-forth conversation. So yes: I get feedback. Instantly.

I honestly don’t understand why anyone would say there’s no support. Of course, I get that as a startup or a one-person business, it’s a huge achievement to build software like this. And yes, software development takes time — you can’t always expect an immediate response. Though in my case, I got one instantly.

Ian clearly continues working on the software, and it would be a shame if it didn’t survive — because it’s a fantastic tool, a truly great product.

So please: have patience, have respect.
All I can say is — I get support, and I say: give it a chance.

IAN — go for it and make the software even better than it already is.

The thing I was most excited for this deal was the MTA. Power (PMTA) & Green Arrow MTA are so expensive that finding an alternative, Velocity (VMTA) for a one time fee this low was extremely exciting so I bought tier 3. The thing is, I've reached out via email, Linkedin, and even found forums of other customers but Ian doesn't respond to anyone. His Linkedin glorifies all the work he's done on this, and his website still sells licenses for $999 but gives zero support. It's so disappointing because an unmaintained MTA is worthless. He says he can't do it full-time but people in forums are literally offering him money to fund it because it could be an alternative to Power or Green Arrow. He just doesn't answer even though he's still taking peoples money. It's worrying because it makes me think every few years he'll spend a few months working on it, add a few things, do a promo, collect cash, then disappear until he runs out of cash and do it again so he only has to work for a few months every couple years. It's unfortunate because he could have a real business here and he's obviously capable technically but he just doesn't show up.

I waited a long time before leaving this review, as I understood the developer Ian, was having difficulties and was no longer able to work on this product in a full-time capacity, but would keep it going as a part-time project at least. That was over 6 months ago and there has been no response from him since then. I can only assume therefore that he has bailed and EmailDelivery.com is abandoned for Appsumo LTD customers. You will notice however that on the EmailDelivery.com website they are still taking payments from new customers. I purchased 3 x Tier 3 so feel completely scammed.

It had promise but there were significant elements missing. The devs were responsive and they had an active roadmap so I stuck with it.

Big mistake.

This had promise, but the project has been abandoned. Their development has stopped for some time and their “in progress “ list is empty with many features/functionality missing.

My Tier 3 all buy in, wasted.

Im not sure about how to review this.
The software is great, it has everything I need.
However, it appears to be abandoned - no support replies, no changelog updates, shame :(

Update/Addition:
Warning! Stay away from this software. I reached out via email to inquire about the future of the platform and possibly request a refund. Over a week has passed, and I still haven’t received any response! I must emphasize once again that this is an absolute disgrace. Lifetime deals always come with a certain risk, but selling such a deal in June only to deprioritize the project shortly after, while leaving inquiries unanswered for weeks or completely ignoring emails, is unacceptable. Even on LinkedIn (the only other way to contact the owner aside from the support email), there has been no response.

Original review:
The statement "Launch your own ESP (like Mailchimp) and offer it as a paid service to your customers or clients" immediately caught my attention, and I didn’t hesitate to go for the Tier 3 pricing.

However, the first disappointment came when I realized that you can’t actually set up your own version of Mailchimp as advertised – for example, customers aren’t even able to add their own domains, which is a must-have feature. Not wanting to start with a workaround, I kept the project because it looked promising and thought I would check in from time to time to see how it developed.

In the beginning, there was plenty of feedback, but then it suddenly went quiet. Recently, there was finally an update on the direction of the platform, but it was made very clear that the platform is no longer a priority. It seems they overestimated their expectations.

To make such a statement just a few months after raising money through lifetime deals is quite disappointing, and my trust is now gone. I've decided to move on to a competitor. A shame about the money!

Support has become unresponsive, failing to reply to emails or messages sent through social media.

Waiting over two months for a ticket resolution is unacceptable.

Additionally, the software is a cumbersome monolith that lacks scalability. It struggles to deliver 100k emails, taking 2-3 days even on large VPS servers (in contrast, Mailwizz completes this in under an hour on the same server).

It would be wiser to refund and transition clients elsewhere.

Listen up, because this needs to be said. I'm yanking my old review and replacing it with the ugly truth.

This product has gone from hero to zero. Updates? None since June 2024.

The interface? It's a nightmare straight out of the digital dark ages.

Support? Vanished into thin air.

Try getting help.

Go ahead, I dare you.

You'll be met with deafening silence.

Oh, but they're watching.

This joker reads messages on LinkedIn from a fake profile but can't be bothered to reply. Real professional, right?

It's crystal clear these clowns have packed up and left town, abandoning their clients like yesterday's trash. We're all left in the dark, holding the bag.

It's beyond infuriating. It's a slap in the face to every customer who put their trust in this joke of a company. And let me tell you, I'm steaming.

To everyone who, like me, left glowing reviews - wake up and smell the betrayal. Get back here and set the record straight.

And to anyone even thinking about using this service - run. Run fast and run far. This ship isn't just sinking, it's already at the bottom of the ocean.

Pathetic doesn't even begin to cover it. Stay away if you value your sanity and your business.

I was watching this project for some time and missed it the first time. Was excited to see it back so it was a no brainer as I could ditch mailchimp with my customers and move them. So yes picked up the T3 license. Moved over some of my customers and started sending.

The first few blasts worked well. I then applied a update and sent another blast. All of the sudden my reputation score went from high in postmasters tools to bad in one blast. Look it over it was flagged as stealing customers information. Now I do not know if this was due to emaildelivery platform. All I can say is I reached out to try and figure out what was going on and so far over 40 days and still have not herd back from them. They also have not produced a update at all when they were releasing updates every week or two since. I am now rehabing my list and trying to get it back to its stellar reputation. Again I am not sure if it was emaildelivery platform but I can't really troubleshoot it as support is gone.

And yes the list is 100% opted in customers. It is a local restaurant and all the email blasts do is inform them of the new special. With some links to the doordash online ordering system. So nothing is trying to take the information.

Long and short of this. I feel the need to post this even know I doubt they will be back. I do believe they held out support until the refund period was over and ran after. It should be noted that I did reach out to them back about 4 months ago asking if they ever planned to come back to appsumo. I was told that they likely would never do it again. Why I was surprised they were on it again. But I have a sneaky suspicion they planed to use appsumo to grab a bunch of cash and exit after. That is where I am at.

I really do hope it is something else. I hope something is just out of the control of the devs and they come back and say I am sorry and actually support it. But, I think everyday that chance is going out the window. And I am not sure I trust this at all anymore.

Their Support is GONE!

Its is truly misleading to finish an Appsumo second round and then dissapear. No one is replying to any support email. No updates are being delivered. The entire software is not working properly anymore. Their pabbly integration is also broken.