goDeskless

goDeskless

The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence

The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence

About goDeskless

goDeskless is a revolutionary field service management solution that is transforming the way businesses empower their mobile workforce. Designed with a mobile-first approach, goDeskless equips field technicians, customer service agents, and team leaders with the tools they need to deliver exceptional service and exceed customer expectations. At the heart of goDeskless is a seamless, user-friendly platform that streamlines every aspect of field service operations. With features like instant SMS or WhatsApp-based service requests, real-time job tracking, and remote video collaboration, goDeskless helps businesses reduce costly truck rolls, improve first-time fix rates, and enhance overall transparency for their customers. The platform's intelligent algorithms automatically match the best field technician for each job, ensuring that every customer receives prompt, knowledgeable support. And with the TrackHelp mobile app, field reps can access critical information, accept jobs, and capture signatures right from their fingertips, keeping them connected and productive no matter where their work takes them.

  • SmartAgent Console

    Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.

  • TrackHelp Pro App

    The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.

  • SnapHelp Web App

    The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.

  • goDeskless OneCloud

    An AI-powered cloud platform that optimizes field service delivery and customer engagement.

  • CRM Connector

    We play well in the sandbox—and production. goDeskless seamlessly integrates (is native) within a variety of CRMs.

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Platforms supported

  • Windows
  • macOS
  • Linux
  • iOS
  • Android

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