The #1 Empathic AI CX agent that elevates care

About Siena

Siena is the autonomous customer service platform designed for modern commerce. It combines the best of human empathy and intelligent automation to transform the way customer service teams operate and engage with shoppers. Today's consumers expect instant, personalized support across every channel. But traditional customer service models struggle to keep up with the demands of the digital age. Siena was created to solve this problem, empowering brands to deliver magical customer experiences at scale. Siena is an AI-powered customer service agent that feels remarkably human. With deep empathy and nuanced language, Siena resolves issues instead of deflecting them, building trust and loyalty with every interaction. Seamlessly managing multiple intents and complex tasks, Siena is a true teammate to your support team, learning and improving from the best human agents. But Siena is more than just a chatbot. It's a brand chameleon, crafting channel-specific personas that infuse every touchpoint with a consistent, human-centric voice. Siena helps brands unify their customer experience, turning support into a strategic advantage that delights shoppers and boosts the bottom line.

• Smart routing decisions that empower teams

  Identifies knowledge gaps and routes tickets to human agents.

• Context Understanding

  Understands context, remembers important details like birthdays.

• Omnichannel Management

  Handles interactions across multiple channels seamlessly.

• Empathetic Responses

  Provides human-like empathy in every interaction.

• Issue Resolution

  Resolves customer issues instead of deflecting.