10Web

THE EXPECTATIONS

I liked the deal at the beginning and despite the fact that their supporters, were not fluent in English and enough helpful to technical questions and I was waiting for hours in live chat, I decided to move my websites.

THE REALITY
1) I cannot understand how is it possible to leave unanswered questions, even on Appsumo for days... Then I realized that they do not provide live chat (perhaps occasionally?) and they only way is to create a ticket that will be responded in 2-3 days with a semi-helpful answer. Then I have to wait another 2-3 days in order to get a better answer and so on..

2)Additionally, the speed of their server is not as fast as they claim and the staging environment is buggy

3) I have not used their plugins because I am a bit scary.. If something goes wrong I will be alone, since there is no real support.

4) They changed their ticketing system and my old tickets, disappeared.
Just like that..So, I had to create new tickets - no live support - tell the same problem, waiting for days and so on..

I will give a second chance until the refund period but my feeling is that I'm wasting my time and my money here..

I hope that this will change and they will behave as professional hosting company with real support! We will see!