Acumbamail reviews

Hi,
I’m trying to figure out how to connect it with my WP Form. However, after sending four emails without receiving a response, I’m considering canceling my Tier and requesting a refund. The taco = lack of support!

Marcus

Signed into my LTD deal account and said it's blocked - why is this? Anyone else encountered this. I've emailed their support and will update here.

I've tried several of the Agency-level email marketing software partners on Appsumo, and Acumbamail is in the top 2. The other are clunky, fail a lot, support is slow, etc... not Acumbamail! So far I'm happy with what we have deployed with transactional SMTP emails and marketing campaigns :) Glad i managed to get top tier!

Acumbamail is a tool designed for email marketing and multi-channel marketing, offering a variety of features suitable for small to medium-sized businesses, freelancers, large enterprises, and marketing agencies. Below is my detailed review of Acumbamail, covering its advantages, features, user experience, and potential areas for improvement.

Advantages and Key Features

1. User-Friendly Interface

Acumbamail has an intuitive and user-friendly interface, making it easy for users without design or programming backgrounds to get started. Its drag-and-drop editor allows users to quickly create professional email templates, with over 850 customizable templates available to meet various marketing needs.

2. Multi-Functional Integration

Acumbamail not only supports email marketing but also offers SMS marketing, landing page design, and survey tools, allowing users to execute multi-channel marketing strategies on a single platform. The SMS marketing feature emphasizes a high open rate of 90%, while the landing page design helps improve conversion rates.

3. Automation and Analytics Tools

The platform supports automated workflows that trigger email sends based on user behavior and provides A/B testing features to help users optimize their marketing strategies. Additionally, Acumbamail offers detailed real-time reports, including open rates, click rates, and bounce rates, enabling users to analyze marketing effectiveness deeply.

4. Competitive Pricing

Compared to other marketing platforms, Acumbamail's pricing is relatively affordable, with a free account option that allows users to send 2,000 emails per month, making it suitable for startups or small projects.

5. New Features and Integrations

Acumbamail continuously improves, recently adding social media management features, an AI copy generator, and spam testing tools, further enhancing user experience. The platform also supports integration with various applications, such as Zapier, Google Forms, and WordPress, allowing users to manage marketing activities more efficiently.

User Experience and Feedback

Acumbamail has received generally positive reviews from users, with an average rating of 4.6 out of 5 stars. Users particularly appreciate its easy-to-use interface, rich template library, and powerful automation features. For example, one user stated, "Acumbamail is a game-changing tool that allows me to create professional email campaigns in minutes without any design skills."

However, some users have reported issues such as inconsistent language support, occasional system slowdowns, and delayed customer service responses after account suspensions. These issues may affect the experience of users who need quick resolutions.

Areas for Improvement and Suggestions

Enhance Customer Service Efficiency: Some users have noted slow customer service response times, suggesting that Acumbamail increase customer support resources, especially during peak times, to ensure timely resolution of user issues.

Optimize System Stability: To address occasional system slowdowns, Acumbamail could further optimize server performance to enhance platform stability.

Strengthen User Education: Providing more educational resources for new users, such as video tutorials or user guides, could help users become familiar with the platform's features more quickly. I have watched some videos on YouTube, which I think they are not detailed enough.

Acumbamail is a game-changer for email marketing and multichannel campaigns. As someone who needs both simplicity and power, I'm thoroughly impressed with their platform. The interface is incredibly intuitive, making it easy to create professional-looking email campaigns in minutes - no design skills needed!

Great platform for what it's advertised, more features added over past few years.
Sent email to support over the weekend and got a timely response within the following business day.
I did a quick follow up shortly after with another inquiry and got another response with a solution 13min after. That's great support in my book.

Thank you and all the best!

I have tested several paid and expensive solutions, but I find that acumbamail has several assets, easy and intuitive to use and especially the features I needed, including Automations, A/B testing, Automatic forwarding, Landing page editor and especially the integrations. Grab this deal before it's too late 😀

Upon creating a profile and trying to launch a campaign, my profile has been blocked. I tried to reach out to support multiple times but they never replied. After searching the internet, I see that a lot of people experience the same thing. Just being blocked for no reason - either once they bought it or after the refund expired on AppSumo... and I bought the biggest licence as well.

Huge concern.

Estoy empezando a usar Acumbamail y es una gran herramienta, fácil e intuitiva

Acumbamail offers reliable email marketing functionality at a reasonable price point through AppSumo. The core features handle basic campaign needs effectively - you can build email sequences, manage your lists, and track basic metrics without much hassle.

The platform's strength lies in its straightforward email campaign tools, though the landing page builder could use an update. The templates and design interface feel somewhat dated compared to modern alternatives. Still, they're functional enough to create basic landing pages if needed.

For businesses seeking a cost-effective email marketing solution, this LTD provides good value. While not the most sophisticated option available, Acumbamail delivers the essential features needed to run email campaigns effectively.

This is hands-down the worst email marketing tool I’ve ever encountered, and likely the worst deal on AppSumo in the field. I’ve used many platforms, but this one stands out for all the wrong reasons.

Major Issues:
1. Horrible Support: The customer service is unresponsive and unhelpful. Don’t expect assistance if you run into issues.
2. Outdated Subscription Forms: The design looks like it’s from the early 2000s, and the customization options are practically nonexistent.
3. Clunky Campaign Builder: The interface is painfully outdated. There’s no drag-and-drop functionality, which is standard in most modern platforms. Creating and sending a campaign is a nightmare—what takes mere minutes on Brevo will take hours here.
4. Privacy Concerns: The app lacks a proper “unsubscribe form.” The only way for subscribers to opt out is by clicking a link in an email or contacting you directly, forcing manual unsubscriptions. This is a blatant disregard for user privacy and makes the process unnecessarily difficult for both subscribers and the account owner.
5. Terrible Default Setup: The default login page isn’t even in English—completely unprofessional and laughable for an international deal.
6. Export Limitations: While it’s easy to import subscribers, exporting them is a frustrating ordeal. There’s no seamless way to transfer data to other providers in Excel or any common format.
7. Basic Features: The app lacks essential tools like modern stats tracking, integrations, and functional subscription or installation forms.

Overall Performance:

The indelivery rate is high. The outdated interface to the lack of integrations. Compared to professional platforms like Brevo or MailerLite, this app scores a zero.

Recommendation:

Avoid this app entirely. It’s no surprise they keep bringing it back to AppSumo as a “deal” every few months—it clearly can’t sustain itself otherwise. If you’re serious about email marketing, invest in a reliable platform like Brevo or MailerLite, which offer drag-and-drop builders, modern designs, better integration, and respect for subscribers’ privacy.

I regret purchasing this app and wish I could get a refund, but unfortunately, it’s too late. Don’t make the same mistake—steer clear of this deal. If you still have time to refund it, then you have made the correct decision!

I've used AWeber, Systeme.io, GetResponse among other autoresponders, and I thought going for Acumbamail would allow me to get rid of monthly recurring costs, but sadly, that's not the case.

The UI isn't friendly, the stats seem questionable and the support never really resolved the one issue I took up with them.

I was surprised to hear that their support is handled by real humans because ChatGPT emotes better than Acumbamail's support team.

Overall, it's not a reliable platform based on my experience of using it. And anything that has direct impact on your revenue needs extra consideration, hence I haven't used it since the last time I tested it.

I hope AppSumo rethinks it's stance on tools that have accumulated a lot of negative reviews in the recent past.

I mean, based on the reviews left by other users, it's evident that almost all the recent reviews have been negative. It'd be great if AppSumo would encourage those product owners who actually are receptive to feedback and work on turning things around rather than enabling those who just push back on genuine concerns raised by the users.

One look at the last couple of responses on the negative reviews and it's a lesson on how NOT TO address criticism.

For there to be improvement, there has to be acknowledgement of the issues, especially when they're raised by those who are actually using your tool, you just can't be pushing back. Acumbamail is still the same years later, nothing has changed really.