AITable.ai

I purchased Tier2 and have started entering data into Aitable.ai for some time. The service seems to be interesting. However, for a few days now I see in the user panel that instead of the Appsumo LTD version I have the free version with limitations. Support via the dedicated help form is not responding at this time. I don't know what to make of this. At this point I give 3 tacos for the lack of support response. I am waiting for my Appsumo LTD plan to be reinstated.