AppMySite
I am writing this review to address concerning changes in the terms of service for your previously offered Tier 5 plan, which I purchased on March 28, 2021.
At the time of purchase, the Tier 5 plan (i.e., the maximum offered plan) included both the "Unlimited" Agency Whitelabel and “Team Member” features, but I’ve since discovered changes in the AppMySite platform.
Upon further investigation, I noticed a discrepancy in the license information displayed across different sections of your platform. Specifically: Under the License dropdown tab at https://app.appmysite.com/agency/create, it states: "Appsumo Tier 5 0/0 used," when it should show: "Appsumo Tier 5 Unlimited." However, at https://app.appmysite.com/app/create, it correctly shows: "Appsumo Tier 5 Unlimited."
Also, when I logged and visited the Agency Dashboard, it says: "Subscription: You're on the “free plan.” Please upgrade to access advanced features. Plan: Agency Free." This inconsistency raised concerns about the accurate representation of my account status and associated features.
The discrepancy between these two (Agency and App) suggests a potential issue with how my Tier 5 subscription is recognized within your platform - AppMySite. This modification to our agreement is unacceptable. You are now charging users an additional $999 per month for this feature (as evidenced by https://www.appmysite.com/agency-white-label-pricing/), which is a HUGE cost, especially when I've already paid for the unlimited features package when you first offered it on Appsumo.
I want to emphasize that the "Unlimited" Agency Whitelabel and Team Member features were the primary reason for my Tier 5 purchase, and this alteration significantly impacts the value proposition of my investment.
Appsumo has allowed you – AppMySite - to change its original offer (as evidenced by https://appsumo.com/products/appmysite-v1-0/), now a 404 page, to (as evidenced by https://appsumo.com/products/appmysite/). This routine behavior creates the impression to members/users of the Appsumo community that this is just another fundraising opportunity, and maybe these new offered terms are subject to change... after purchased.
Nonetheless, I’m requesting that you investigate this discrepancy and ensure that my account status is correctly displayed across all sections of your platform. This step would be essential in resolving the concerns I've raised about maintaining the original terms of my subscription. In doing so, it would also demonstrate that you will honor the original terms of the agreement, which I relied upon when making my purchasing decision, and that you (AppMySite) have benefitted from and used to grow your SaaS business.
If not, I would expect Appsumo to make good on its promise. Recently, it has come to my attention that Appsumo, the platform through which many customers purchase your SaaS, has communicated – via email – to its community that such practices of changing terms post-purchase will not be tolerated. They have indicated they may take measures, including legal action, to protect users from what they perceive as abusive practices by SaaS developers.
This situation reflects a broader issue that has persisted on the Appsumo platform for some time. It is crucial for both AppMySite and Appsumo to adhere to their promises and maintain the trust of their user base. I believe the community would appreciate hearing from both parties regarding this matter.
If this situation is not rectified promptly, I will be forced to take actions outside of the Appsumo community because this issue has to be addressed to protect my interests. I look forward to your timely response and a satisfactory resolution to this issue.
I will be checking for a quick response in this matter.
Best regards,
Another Appsumo user who has spent thousands of dollars on the "trusted" Appsumo platform.