Blastable

I wanted this to work to move over from Active Campaign as it's expensive.

However, it was a bad experience.

Firstly, Blastable's own transactional email went into "spam". Also, a test email also went into spam. I didn't dare go further than that.

Support was not good at all. Sometimes they responded immediately, and at other times (when I tried to mention the above), their response was very delayed and furthermore they didn't really read what I had written and misinterpreted what I said and kept giving explanations and excuses that didn't make sense or because they didn't really read what I said.

For example, I asked them why their transactional email went into spam, and they responded as though it's my transactional email - but it's theirs, not mine. And when I asked why my test blast went into spam too, they said it was blank - which wasn't true. I sent a normal email with subject and text. And they kept talking about how gmail needed warming up, when I wasn't using a gmail but a proper domain email. So they obviously aren't paying attention to what I've been communicating through support. It gets tiring to explain things over and over again.

I also don't know how a product that claims to optimize deliverability with AI have their very own transactional email go to the spam folder. Transactional emails are not meant to go to spam at all. So there's something really wrong here. Again, these are NOT my own transactional emails - this is their own email from their own domain!

I tried this product because I wanted to test email deliverability. That's my main purpose. I have about 25k emails - all warm emails and not cold at all. All opted in emails. If they can help me get good deliverability as they claim they can, I'll be glad to be proven wrong and change my rating. However, if support is going to be slow and not read what I have to say, then I don't want to waste my time.