Bleach Cyber
Omg, what a difficult birth I had with Bleach.
To clarify, here's the initial situation:
I use an ancient Microsoft account that has been through Microsoft's account migrations several times to manage my Azure services.
My purpose of Azure is to host Static Web Apps and related Azure Functions. I wanted to use Bleach to achieve an increase in general security here.
I had actually already summarised my experiences with Bleach in a previous review and only gave a single taco. Here is the original review:
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I had problems registering straight away. My email address was not accepted and the registration process on the AppSumo site was completed. Steave Daniels wanted to take care of the problem. So far so good, unfortunately he never told me that the problem was solved or how I should proceed. So I just tried to register again with my e-mail. Lo and behold, it worked. Unfortunately, without an AppSumo licence. Another attempt to contact support resulted in Steve linking the account to the licence, unfortunately again without informing me.
Now everything should actually be done and working. Wrong thought, again connection problems. In fact, I have not been able to connect to Azure to this day. Contacting the support team has not helped either and, as usual, communication is virtually non-existent. I was initially asked about the error message, which I provided and have heard nothing more since then. This was on 15.04.2024
Now due to my bad experience with my last purchase I have no more patience and write the review directly. Not like this, if the whole thing doesn't improve, this will be a refund.
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So, what has changed since then that I feel compelled to delete my old review and write a new one?
The Support has improved significantly! Unfortunately, still not with a standardised process via a ticket system. (I know they have one, but communication was exclusively via email or video calls)
I had direct contact with Steave for several days, who really made an effort to get Bleach up and running for me. In fact, the problem was not with Bleach but, once again, with Microsoft's terrible and half-hearted account migrations. Without these video calls, it would probably not have been possible to set up the whole thing.
Now that everything is working, I can see the point behind the software and also see a benefit for me, even if only a small one. All in all, I'm grateful for the tips and tricks I've been given to make my services more secure.
Yes, the Bleach user interface definitely needs more work. In my opinion, the "Virtual Tour Guide" should be completely removed or at least a purely text-based alternative should be provided. If they put a little more work into user-friendliness, standardise their support more and make it more historically comprehensible, then this software will definitely have a great future.
I would therefore give it 4.5 out of 5 tacos. The last 0.5 are the extra bonus, i.e. user-friendliness.