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Such a waste of time. I really gave it my all. I hired consultants and had my team dedicated time to try and figure this one out. The lack of functionality is astounding. The app breaks while you're chatting and the API is non-existent. I did get on a zoom call with somebody from the company (thank you), but I couldn't understand what they were saying. I kept telling them to email me the info. After a day, the email arrived and it too was difficult to understand. I'm pretty tech savy, but sadly, this software requires more than that. It needs more dev before i can dig into it again. What's strange is that other, more basic software, provides more services: live visitor view, IP and location info for chat customers, hand-off.... this one needs some work!

I gave it a taco because they got it off the ground AND they have an app in the app store. Good job. But 4 tacos are for me for all the time and money spent trying to make it work, ugh.

I already bought CX Genie in the previous LTD on AppSumo.

So far, I am happy to see continuous improvements and features being added, with a pretty active team. As tier 2 customer, I didn't get as much new stuff as tier 3, but the package is still rather round. The solution is pretty holistic in the aspects of customer support that are covered, also offering many integrations to third party services.

It is nice to see the team listening to user feedback, which already has led to several additions of features and changes in their initial path. This openness to feedback is not that common in that extent for other companies.

My use case is requiring quite some customization and flexibility. This has been a bit of a downside, as the whole interface is rather streamlined to the typical support case (GPT-4o is supported as default model; custom prompts seem to only partly get passed to the model; messages are probably limited in length, a bit). However, with the new mailbox feature, this could improve, and I am really looking forward to trying that out.

CX Genie initially seems impressive. The interface is clean, the visual workflow builder for managing bot interactions is genuinely useful, and the team is actively developing it. They're constantly releasing updates, but unfortunately for Tier 2 users, all the new modules have been released as paid add-ons. However, despite this, I've had it for nine months and haven't been able to use it at all in production, and that's a major problem.

The core issue, in my case, is GDPR compliance. It's advertised as being compliant, but it's simply not. Their servers are in Singapore, and there are no clear safeguards for European data. As someone working in Europe, this makes it unusable. What's worse is the communication around this. I was initially told GDPR compliance was coming in mid-September. Later, I found out they hadn't even started the process. This lack of transparency is a major red flag.

I wish I could say this is a solid product but sadly, the product is plagued with problem and as someone else mentioned, support is terrible. Multiple people in Discord have reported the bot never responds. It just shows "typing..." Pissing off all our web traffic. We have messaged and DM'd for two days and now radio silence. No response. No fix.

After spending two days to get the bot to the place we could deploy, it worked for a few hours then nothing! Complete waste of our time. If they handled the issues in a timely manner, that would have been fine. But now we need to go back to our old system.

Personally, I'm disappointed with this product.
I've never gotten it to work because it's poorly finished.
I even suspect this is intentional to prevent full use of the product.
Although the bot has unlimited learning capacity in terms of appsumo, CX Genie limits it technically.
The bot also has very limited responses.
So, to date, I haven't integrated it into my site because it's too poor and it's impossible to make it learn anything.

First of all, the tool is very decent! And was really easy to set up.
I personally had a specific problem with my account and it got solved by the support team, so I am very satisfied to know that support is there when you need them, unlike some other products. Very nice chatbot, recommend.

tried out quite a few chatbot tools, and this is by far the easiest to use, setup and activate on my site. The responses when testing are spot on. Highly recommend it. Wish that the conversation per month was higher on the top tier, especially as everything else is set to unlimited. But I'm loving it so far!

No soy de las mejores personas y detesto hacer este tipo de comentarios, pero espero que se tomen como un impulso y aprendizaje de manera responsable.

Mi experiencia con el software fue bastante negativa, lamentablemente. Al principio me emocioné mucho debido a las herramientas y servicios que ofrecen, que son espectaculares. Sin embargo, al comenzar, tuve varios problemas y errores dentro de la plataforma. Intenté, en varias ocasiones, comunicarme con el soporte, pero solo me respondió su chatbot automatizado, sin recibir atención al cliente. En pleno siglo XXI y con tanta tecnología disponible, considero que esto, además de ser un atraso, genera una mala experiencia.

Posteriormente, intenté comunicarme por correo electrónico en reiteradas ocasiones, pero nunca recibí respuesta. Hasta el día de hoy, tengo varias dudas sobre el software. Muchas de sus funciones prometidas, que están incluidas en el precio de venta, no funcionan. Personalmente, uso Shopify, y la integración no funcionó; no se sincronizaban los productos. La creación de tickets tampoco me funcionó, y los chatbots de flujos tampoco estaban operativos. Considero que, con un mejor desarrollo y dedicación, el software puede tener grandes éxitos, pero hasta el momento ha dejado mucho que desear.

Mi opinión podría cambiar si demuestran mayor prioridad hacia sus clientes y, por supuesto, solucionan los errores.

My Experience with This Product - Not Recommended
I purchased this product but strongly advise against buying it based on my experience.

Poor Customer Support
The customer service has been extremely frustrating:

Representatives respond to messages but fail to take meaningful action
They repeatedly disappear after initial contact
When they do reply (after days of waiting), they ask for information like license codes I've already provided
Problems remain unsolved despite their promises
Ongoing License Activation Issues
I've been unable to activate my Tier 3 license 9 days ago. After waiting days ,they finally replied me, and then wait for 6 days, they finally claimed the key was available, but the license still remains inaccessible.

Unnecessary Complications
Instead of providing a simple solution, they keep trying to schedule meetings. This seems like an unnecessary hurdle when my issue could be resolved with proper attention to my original request.

I'm deeply disappointed with both the product and support experience.

So I got the LTD and was skeptical. Had a go loaded it up, in a few mins I had my first chat bot that was ready to be deployed. Placed it on a test website and works perfectly. Then I had a few issues due to me deleting a workspace and jumped on discord. I have a chat to 2 team members who were super friendly and helpful and had no issues at all. Amazing product. Very helpful team, and great service. I would recommend giving this chatbot a test to see for yourself!

I think they are making fun of all of us Apssumo buyers.
I have contacted their support via email and via Discord and they only give excuses.
I am also seeing that many Appsumo users have the same problem and that they give us random answers and they make us dizzy, but there is no solution.
The only thing they told me 4 days ago is that the programmers must fix it and that they will let me know when that becomes effective.
As I said, I think it is not serious and this is going to get worse.
REALLY, DON'T EVEN BOTHER TO RESPOND TO THIS REVIEW BECAUSE IF YOU HAVE NOT RESPONDED TO MY REQUIREMENTS OR MY PROBLEM, DON'T EVEN THINK ABOUT MY OPINION OF THIS APPLICATION.
This is the first time I'm so hard on a service, but it's a real nonsense and I hope this helps you learn to be more professional in everything.
I wish you luck.

interesting tool, great for those who need to support customers, I have a saas and it is serving me very well

Another positive point is the concurrent support team (that's right, a team, not just one person)