Automate Tasks, Personalize ExperiencesTransform business with AI

This is a powerful chatbot that has quite a complete feature set that I didn't find in competing products. CX Genie aims to provide a complete web and messenger customer support solution and its making great strides towards that.

This is a versatile platform that connects your messaging services to a central helpdesk so your team can do the job of providing support - and also Ai can get involved. The platform has some bugs, but the team seems to be very proactive at squashing them.

Overall, the user interface is good, but sometimes it takes a little bit of digging to find the exact setting you are looking for.

4 Tacos for now and possibly this will be upgraded to 5 once a few more items get looked at.

The team are really building something special! Constant updates and a true focus on taking this mainstream. Once GDPR compliant we cant wait to start using this technology properly.

CX Genie is officially our new go-to chatbot solution for web and Messenger customer support.

Most of the other chatbots we tested failed to connect to our Meta Business Suite account. But CX Genie immediately connected without any technical difficulties! And the website embedded bot also works flawlessly!

The platform is clean and straightforward! And we love the chat Workflow feature! It makes the chatbot creation process simple with its clear visuals and user-friendly UI/UX.

Support is responsive on Discord and provides immediate feedback to our concerns, requests, and suggestions. And the monthly credits and limits are reasonable if not generous.

We have barely scratched the surface of this powerful AI-driven customer support platform. But so far, with our initial tests, we can already recommend it with 5 crunchy tacos! Plus extra tacos for including bonus features like BYOK, help desk, live chat, custom branding, and many more!

This platform has impressive potential with its excellent user experience and top-notch features. The support team is helpful, fast response. Bug fixes could be more prompt, but overall, this is a solid product that continues to improve. Looking forward to seeing future enhancements to this already promising service.

I had a meeting with Shawn and he was super supportive, he walked me through the setup and made everything so smooth.

The AI works smooth af + already got wayyy more features than I expected:
- AI Chatbot with 1-click integrations to a lot of channels.
- Ticketing system
- Workflows & automation to route messages, auto-respond, or create tickets (with a lot of amazing AI blocks).
- Live chat + shared inbox for centralized communication
- Knowledge base integration so the bot answers with accurate data
- Reports & analytics to monitor team performance
- API & Webhook support for flexible integration
...

And… they’re still building even more. Can’t imagine what we’ll be able to do once all of it’s live.

Already planning to upgrade tier, not gonna miss this deal!

Recently i purchased. CX Genie is a game-changer for customer engagement! The interface is intuitive, setup is quick, and the automation features save so much time. Highly recommend for businesses looking to improve their customer experience.

I should mention that this is the first chatbot tool I’ve purchased, but I’m really excited about it.
After some initial doubts, when it seemed like the bot couldn’t really answer properly, I reached out to support. They replied quickly and suggested switching from a specific model to a blank template: that immediately gave me a big improvement in the responses. Without a doubt, the tool looks very promising and I’m happy with the investment.

Having only one workspace feels a bit limiting in terms of clarity, since dividing bots for different client sites would be much clearer with separate workspaces (a solution that other startups here on AppSumo later adopted for the same issue).

Other than that, aside from a small layout problem I won’t go into detail about, I’m very satisfied overall. So my rating is 4 stars for what it is now, plus one more because they’ve gained my trust in what it will become.

Es un buen producto, muy flexible. Lo tengo desde hace 7 meses con Tier 2. Lo he probado en ambiente producción y he logrado hacerlo funcionar profesionalmente en mi sector que es la venta de cursos online de ticket de alto valor. Tengo 31 programas a la venta con mucha información común entre programas. Probé diferentes métodos de entrenamiento y con CX logré equilibrar que cada chatbot aprendiera información precisa de cada programa. En total tengo 31 agentes que logran el propósito.
Mi método anterior tenía un solo agente para todos los programas, pero continuamente tenía problemas de alucinaciones del bot.
CX tiene resulta una excelente opción porque te da la flexibilidad de tener tantos bots como necesites y el modelo de mensajes es perfecto para mi sector.

This platform provides a very good experience, hope you will bring more features and add more faster customer support. Support is extremely good and you bring the best features. It will be good if you fix bugs little bit more Faster. Thanks.

I purchased Tier 5.
Although it is supposed to come with VIP support, my request has not been resolved for over four months.
They claim there are other higher-priority tasks, but does this mean they simply lack the resources?
At this stage, I cannot recommend it.

I thought cxgenie will change my life. I'm writing this review with much sad. I bought the Tier 3 with a purpose of starting an ai saas around it. Unfortunately there are lot of flaws in whitelabel. The cxgenie branding is visible in multiple pages including in some popups. They told me they will fix it but no resolutions. Also I can't add users on to my platform. Email login is not working at all. This was one of the best ai customer support product I tested as a free user. When I becomes a premium user, things changed, struggles started. I guy who name Ngoc (Leah Nguyen) supported instantly on WhatsApp and solved most of my issues. Thanks for that). But the issue in whitelabel is not fixed on time, which time is important for me to onboard more users. I'm waiting for last 5 days, but no resolutionz from their side. Also lot of bugs founded, including in email and otp system. Cxgenie needs a lot more time to be good.

I bought Tier3 with bare minimum expectations.

Pros -
1. Great UI & UX

Cons -
1. No resolutions on any queries.
2. Struggled to get in touch with VIP Support Channel.
3. Support Chat doesn't exist
4. Support agents doesn't care to see the website chats
5. Half of the links go to 404
6. Mailbox - Not working at all even with Google Mails - No one cared to resolve the issue
7. CNAME - Got random errors

Disappointed & going to claim refund.