LeaderJam

I had high hopes for LeaderJam and as a coach could see how what they were offering could help me on my mission. However, I am a very visual person and the UI and UX of this platform has to be one of the worst I have seen and I buy A LOT of software and tools. It was just painful to use and even worse to look at. The warning sign should have been when I tried to browse their website on my mobile and the whole thing was a giant mess.

Nothing makes sense and the constant need to assign things to some random categories, forced to list companies you have worked with and your qualifications (although you will be restricted to an arbitrary 7 words!) should all be optional. The fact you can't customise this random list of industries or topics is just weird.

Moving on to the inability to change currencies to anything other than USD and the lack of GDPR compliance which wasn't listed on the product page but buried in the questions with no solid commitment on when this would be achieved.

This also leads me onto the 2% service fee when taking payments (on top of Stripe fees) which again, is not listed on the product page nor in the pricing tables, where products usually state these charges. The lack of transparency here is concerning. I am also a little surprised given this is also a select deal where closer scrutiny of the product is given.

Overall, the product is disappointing. The UI is outdated and needs a huge overhall with modern design best practices, the UI is terrible and will require a user experience expert to make it make sense and a joy to use, not to mention the need to be more transparent with potential customers regarding this service fee. It should be listed on the product page. It a no and a refund from me.