Merlin

I LOVE this product. The usage fits my needs, the UI is intuitive, and I appreciate the customer support.

That said, I find myself using it in the browser 95% of the time because the extension is buggy.

I have many many issues with trying to use the extension with a youtube video. It often gives me errors and I give up. There IS a help doc with a great explanation but I find myself revisiting it too often.

Chatting with pages often yields just as many bugs, and it's a bummer I can't reference those chats well in the solo browser window.

Advice to the team:
- Focus on refining what you currently have (Look at the feedback, people love it!) instead of adding more features
- Focus on an exceptional customer experience; less bugs, better UI, continue your great customer support

Thank you! One of the better things I have bought from Appsumo!

P.S. I use the mobile app and it's pretty good!