ProductivityMerlinMixed Experience - Great Features but Credit System Issues

Merlin

Merlin

Merlin

7
4.2241 reviews

26-in-1 AI extension to write, summarize & code

Mixed Experience - Great Features but Credit System Issues

PROS:

Impressive integration of multiple AI models (GPT-4, Claude-3, Gemini, etc.)
Convenient Chrome extension that works across websites
Useful features like YouTube summarization and social media content generation
Clean interface and good website/PDF analysis capabilities

CONS:

Serious issues with the credit renewal system
Customer support needs improvement
Unclear communication about billing cycles

DETAILED REVIEW:
I purchased the License Tier 2 plan (12,000 credits/month) in November 2024. The tool itself is quite powerful and offers great features for content creation and research. The ability to access multiple AI models from one interface is a genuine time-saver.
However, I've encountered a significant issue: the monthly credit renewal system isn't working as advertised. Since my initial purchase, the credits haven't reset monthly as promised. The renewal date keeps shifting without explanation (recently moved from January 23 to February 23), effectively leaving me with just the initial 12,000 credits for an extended period.

niko94
Purchased from: AppSumo.com