Missinglettr
TL;DR
Missinglettr is missing more than a lettr:
-No user support whatsoever
-Features do not work as advertised or listed
-Workspaces do not work
-Does not work with more than two social media accounts
-Google fonts does not work at all
-Missing ability to schedule the same post more than once
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As a noob in SMM&M, I was hoping that I would find an easy-to-use and inexpensive start to the new area of my computer business.
It promises multiple workspaces, with up to 50 social media accounts when the three license tier is purchased.
I tested it out with one of my clients - only a Facebook page and their Google Profile were being posted to - and it went well.
THAT'S THE ONLY WORKSPACE THAT WORKS!
I set up additional workspaces - some with two social media accounts and others with up to five. Some are for other clients and some are for my other endeavours including an eBay store with
NONE OF THE OTHER WORKSPACES SEND OUT SOCIAL MEDIA OR OTHER POSTINGS.
Everyday there is a RED dot in the top right indicating an error has occurred. This is across every single other workspace and social media account.
Rescheduling does NOTHING to alleviate or correct the issues.
Deleting and setting up the workspace again AND all the accounts again does not fix it.
The backend of this product is not working. This is a HUGE ISSUE!!
There lacks any feature to post the same item multiple times across the month. I have to MANUALLY copy and past each entry into the scheduler, then MANUALLY UPLOAD AND ADD THE GRAPHICS EACH TIME.
Now the REALLY bad news:
Tech support responds once every three weeks- IF I am lucky. My message from 9/4/23 is still unresolved, it's been a month.
The next response is the generic from about a week ago: "Hi there, I've sent a message to the team so they could look into it again, sorry about this. I'll get back to you as soon as I get a reply from them"
There is zero support for their issues. Their Facebook group is ignored, others have reported similar issues and the company ignores us all.
At this point, I am downgrading and getting a refund on at least two of the licenses.
While the owners might respond to a review, and that's the only place you might see some support or reponse, it's an "empty suit" with ZERO action taken to remedy the multiple issues.