User Experience MonitoringMonSparkMonSpark reviews

MonSpark reviews

Focus on your app, leave monitoring to monspark

What everyone's saying

4.9/5
171 reviews
Zero support, emails are ignored, notification delay, pricy

* Zero support. It is impossible to get any of your emails answered.
* There is even no support page to contact or submit a support request. Only a very tight contact form limits the number of characters on the frontend website.
* No in-app support in the backend.
* There is a massive delay of the emails received when an issue happens to your website. For example, I receive the website down alert from the free Jetpack instantly, then after 5 to 15 minutes I get the alert from NonSpark.
*The service name is “NonSpark” but I couldn’t see anything “Spark”!
* The email templates you receive in the event of whatever the incident is are messy and ugly. They don’t really deliver the job of communicating an issue in a minimal way.
* The prices are extremely expensive compared to the services provided, and another LTD deal in AppSumo does a much better job.
* There is a significant lag when updating the status page. You need to keep trying and refreshing the page.
* Considering the price, there are no basic features of subscribers like most of the services that do the job and even better.

GabiMe
Purchased from: AppSumo.com
Support is incredibly slow and even non-existent.

The tool does what it is supposed to do, but the support is incredibly slow and even non-existent. For urgent matters, you're out of luck. A fast-responding customer support is crucial. You should receive a response within 24 hours, which is not the case with Monspark.

Mark_Salden
Purchased from: AppSumo.com
no good

I have a problem with Level 3, and no one has responded for over a week. I have already given up.

OOOO
Purchased from: AppSumo.com
No one there

Purchased tier3 and upon activation I got an email from MonSpark to confirm email. However, when clicked it says invalid token. reset password isn't working either.

Contacted support two times and it's been over a week with no answer whatsoever!!

Will be refunding in the next few days if it's not sorted.

a.murad.uk
Purchased from: AppSumo.com
Fantastic product

If you missed it. I hope it returns, but don’t let that keep you from its security for ur site! Check them out

desercey
Purchased from: AppSumo.com
Upgraded to Top Tier after 5 minutes

By the initial code and testing it for 5 minutes I went and upgraded to the tier 3 level. When you run a lot of affiliate sites and use Cloudflare, you would be amazed how many times the sites go down because of SSL issues or an affiliate ended an offer without letting you know. It has cost us countless dollars over the past few months.

This is an awesome tool that immediately lets us know when there is an issue with any of our sites and when you have over 200 of them a tool like this makes your life so much easier!!

InSearchOf
Purchased from: AppSumo.com
Versatile tool with continued development

Have purchased highest Tier (1000 Monitors) months ago to get all future monitor solutions under development. This was a good idea, because the tool grows about every 10 days by small or big improvements ... and completely new functions. There is a well documented changelog (see roadmap) and tips within the backend to be able to test out new capabilities in a timely manner as well.

The scope goes far beyond the usual uptime monitor, and some things require a bit of testing to understand how to use them in a meaningful way. But learning effort is a good thing - shows that the developers have thought about different usage scenarios and are trying to implement them.

If the tool ever returns to Appsumo, it is definitely a recommended purchase.

Klest
Purchased from: AppSumo.com
One of a kind multi-tool - not uptime only...

MonSpark is one of a kind multi-tool - not just uptime...

I think that many people could pass this offer indifferently, thinking that it is just another website uptime monitoring tool like Better Uptime or gazillion marketplace apps, builds on popular and quite cheap php script which can be installed and operated by virtually anyone without any technical knowledge (I'm not mentioning the name to avoid advertising it).

In MonSpark you can monitor many other aspects of websites - for example, only a single text on a given page - it could be the price of the product you want to follow or anything else.
There are a lot of functions here, and I must admit that I do not know any other tool on the market with such wide possibilities.

P.S. One feature request - MonSpark Chrome extension will be very helpful, especially for instantly setting up text monitoring, without having to run the entire application

mrX
Purchased from: AppSumo.com
Great tool with compelling ambitions

I've used quite a few and have quite a few monitoring tools, one previously from Appsumo. The reason I have invested in Tier 5 is what this tool already does well from the get go topped by a very ambitious roadmap. I feel that even if they deliver on only 60% of what they discuss, it will be well worth the journey.

The interface is nice and fresh, easy to follow for the basics and a bit of digging reveals some interesting options. I like the simplicity of the UX (and UI) for basic functions and the more complex functions UX/UI seem OK at the moment.

I'm really hoping that this will become a SaaS version of New Relic with plugins to monitor basic health points of both server, site & CMS elements of our systems. This would be amazing.

What I feel is missing and really needed is a WP plugin to feed into the above approach at a basic level and maybe even provide security settings a bit like Bulletproof security to contain changes (as an option) as well as monitoring them.

At the moment this is exciting, glad to be along for the ride :)

ansupr
Purchased from: AppSumo.com
We Switched from BetterUptime

We bought a Tier-5 license for our software agency in Canada and after trying it out for a few days we are dropping BetterUptime which will save us thousands of $ each year. It does everything we want and the text monitors will be extremely useful for our clients. We have hundreds of domains that we manage and host and we were initially worried that we would not be able to import them easily, but it turned out to be a matter of cut and paste and could be done in one shot. We are excited about the roadmap and we wish the team behind MonSpark all the best during their demo day.
Thanks to AppSumo for bringing such a premium product to Sumo-lings.

AbeChallah
Purchased from: AppSumo.com
absolutely perfect

I can unreservedly recommend monspark. Clear app, many functions and high-performance. However, the German translation still needs to be improved ;o) {I'm happy to help if you're interested}

qii
Purchased from: AppSumo.com
Great way to keep eyes on hosting servers, etc.

grabbed this LTD a few weeks ago and went with Tier 1 to check things out. Now I'm looking to upgrade to Tier 3 (Pro Level) for more Monitors, SMS and some other nice-to-haves!

Gotta say, I do like the UX of the app and it is very customizable, especially the Status Pages - can brand them to your agencies colors, etc.

I am currently using UpTimeRobot (FREE) and had the paid tier back in early 2021. But now having MonSpark LTD with 1min intervals is nice again and helps me "Tier Up" my hosting and care plans to increase MRR.

Email Notifications, Slack are easy to setup are immediate. Having a little trouble using webhook to Make/integromat but will continue to work on that so I can integrate with whatever I want.

Had to set the whitelisted IP on Cloudflare since I do block some visits from outside of the US and the Uptime Monitor currently is only using Europe, but once I made the global changes on CF all is good.

Tinch72
Purchased from: AppSumo.com