Optinly reviews

We’ve been longtime users of Optinly via an AppSumo deal, but recently they’ve suspended all user accounts due to an unrelated payment dispute with AppSumo — even accounts that had nothing to do with the issue.

This kind of blanket punishment shows a shocking lack of professionalism. Instead of addressing the matter with AppSumo directly, they’ve chosen to lock out their entire user base, with no communication or alternative offered. It’s a terrible way to treat loyal customers and speaks volumes about how they handle conflict and customer support.

Avoid unless you’re okay with losing access to your service without warning.

I bought this product in 2021, and now I’m locked out because the vendor claims AppSumo still hasn’t paid them. I find that hard to believe—and I’m disappointed that AppSumo is letting it happen. Will make sure G2, Capterra, Product Hunt, TrustPilot and other review platforms know how GoZen/Optinly treats buyers.

Apparently AppSumo didn't pay Optinly and I've now lost access to my account.

"We deeply regret the inconvenience caused by the current limitation issue on your account. This situation stems from a delay in payment processing between AppSumo and GoZen, which has impacted our ability to allocate additional resources to your account.

GoZen has waited for over 100+ days of non-payment by AppSumo, before making a tough decision like this. Proof on non-payment by AppSumo is below,

We understand how frustrating this must be for you, and we want to assure you that we are doing everything possible to find a solution. In the meantime, here are some steps you can take to ensure continuity and avoid disruption:

Switch to a monthly subscription: This option guarantees resource limits and priority support since we have complete control over these plans.
Backup your data: If you prefer not to switch, please take a backup of your data within the next 7 days to safeguard against any interruptions.
Your patience and understanding mean a great deal to us as we navigate this challenge together.

Please don't hesitate to reach out if you have any questions or need assistance during this time.

Thank you for your support!"

The tool was great before closing the services for appsumo client....We are not responsible for Gozen and appsumo disputes. We paid for the services so please reopen it. The bad review will not help neither appsumo neither Gozen

Bought the deal and Optinly is now displaying a message AppSumo didn't pay them and therefore they don't service the users. Massive disruption to any customer. Highly unprofessional of Optinly and not a company or product that honors their commitment. NOT RECOMMENDED.

Optinly have closed our account as, apparently, Appsumo never paid them. Unsure who is right but maybe consider buying from here or, at least, Optinly.

What action will Appsumo take when a product is abandoned after a year?

Livechat doesnt work. No other way to get support. Convertly changed name to KIT.com integration is broken, no way to get support.

There is a serious security issue with this plugin that has existed for a very long time now - bad enough for Wordfence to advise complete removal of the product. Contacting support about it several times produces nothing but weak assurances that the developer is working hard on the problem. This, unbelievably, is followed by incredibly long periods of silence.

Below, as reported by Wordfence:
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Plugin Name: Optinly

Current Plugin Version: 1.0.18

Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove "Optinly" until a patched version is available. Get more information.(opens in new tab)

Repository URL: https://wordpress.org/plugins/optinly(opens in new tab)

Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/13b0f306-cfd1-4c36-b694-de7968f0ae1c?source=plugin(opens in new tab)

Vulnerability Severity: 7.1/10.0 (High)
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This certainly reflects badly on their reputation, and brings into question their other products' support as well.

Is it dead ?

Was working fine at the beginning.

A few month ago, it started to be buggy and not working : telling we need to upgrade as if the deal bought was not taken into account anymore

A few weeks ago : strong security warnings from sucury, wordfence, etc..

A few days ago : plugin removed from WordPress repo

I've been using the Optinly WP plugin on my website for several months and was very pleased until this week. I received a notice that the plugin had a critical security issue, so contacted Optinly support.

I was told that the issue had been fixed, but then the next day Wordpress removed the plugin, pending review. I informed Optinly support again, but so far no answer and the plugin is still not back on the Wordpress "approved" list.

It's very disappointing ... not so much because there was an issue (I understand things happen), but because it appears there's been no attempt to fix it. I hope this gets resolved soon so I can reinstall the plugin on my site.

NOTE: After this is fixed, I will come back and update my review.

So far, very happy with how easy this was to set up through Wordpress. I've been looking for some unobtrusive, modern and responsive software for little nudges and popups, and I'm impressed with the granularity this provides and flexibility for display and functionality.