There are far too many issues. Yes, I have tried support, video tutorials, and more.
1 - The features work somewhat at times. They look better on paper.
2 - The features differ from what has been advertised. The whole AppSumo deal page with video promo is unrealistic, especially for video ads and video content.
3 - Yes, new features are being added, but they are not useful to me.
4 - I tried contacting support, but their responses are selective. They follow up on some issues but ignore others. I'll leave it to you to decide why that is the case.
5 - They also try to convince you that it works as it should.
6 - Getty library: it differs from actual Getty Images, at least in terms of video content. Some keyword searches yield 5-6 videos that are practically the same, whereas actual Getty Images offers hundreds to choose from. It has been almost a month since I asked support for help on this issue, and I have received no answer.
7 - What does work is generating image ads, but they seem more focused on quantity than quality. The designs look poor. None of my competitors, nor I, run ads like this. Again, it looks good on paper.
8 - There are countless more issues. I give up.
Overall, this has been oversold in terms of features and its actual performance.
I doubt any of these reviews truly reflect a fully functional use of the product in real life. Please don't respond to this review by claiming you have made a video to show me how it works. We have been through this before. I have explored all the features, but none of them work well.