SheerSEO

I've been using SheerSEO since I purchased a license via AppSumo back in 2022. On the whole, the product itself is quite robust and offers a solid suite of SEO tools for tracking, keyword research, and reporting. It's been genuinely helpful in managing my clients' SEO efforts, and for the price point, it's a good value for the features provided.

The Product (Pros):

Comprehensive SEO features for tracking and analysis.

Intuitive interface that's relatively easy to navigate.

Good value for money, especially through the AppSumo deal.

Provides actionable insights for SEO campaigns.

The Customer Service (Cons - My Biggest Pet Peeve):

However, my positive experience with the product has been significantly overshadowed by a recent interaction with their customer service, which has left me deeply disappointed and frustrated.

When I initially purchased the license in 2022, I proactively reached out to their support to clarify a crucial point: if a client's business were to unfortunately cease operations, would I be able to change the associated domain on my base license rather than losing it entirely? At that time, I was explicitly told that, yes, this would be possible – I could reassign the domain and wouldn't need to purchase a new slot.

Fast forward to recently, one of my clients unfortunately declared bankruptcy, and their website is now completely defunct. As per the previous understanding, I contacted SheerSEO customer service yesterday, expecting to simply facilitate the domain change. To my dismay, I was met with a resounding "NO." A big, fat, unequivocal refusal to change the current domain.

Adding insult to injury, the customer service response I received was frankly quite rude and unhelpful. It's incredibly frustrating to be given one set of information when making a purchase decision, only to have it completely contradicted and dismissed when you actually need that flexibility.

As a result, I currently have an SEO license running on a website that no longer exists, rendering that part of my investment completely useless. This rigid stance and the unhelpful, rude demeanor of the support team are a serious concern and significantly detract from the overall value of the product.

Conclusion:

While SheerSEO delivers on its promise as a capable SEO tool, potential buyers should be very wary of their customer service policy, especially regarding license flexibility. The product is good, but if you anticipate needing any form of adaptive support, you might find yourself in a challenging situation, as I currently am.