I'm reaching out to express my disappointment with the current state of the Stunning platform, particularly concerning its white label capabilities. Despite investing over $800, including tax, for Tier 6, I've found that Stunning falls short of delivering a true white label experience due to several significant limitations:
1. **Billing under Stunning Brand:** The prominent presence of the Stunning brand in billing processes undermines the white label concept.
2. **Join Slack - Strong Stunning Branding:** The requirement for our customers to join Slack, especially under the Strong Stunning Branding since everyone talks about stunning there, is inappropriate. This should be exclusive to your customers, not ours.
3. **Non-Customizable Login Magic Link:** The inability to customize the login magic link detracts from the branding experience and severely limits personalization options.
4. **Unfulfilled Promises:** The absence of delivery dates for planned features, such as SMTP integration and over 20 other promised features, reduces them to mere promises without any guaranty that they will be integrated. This becomes especially concerning when issues raised remain unresolved on the roadmap without communication.
5. **Numerous Bugs:** The platform suffers from various bugs, including the AI consistently selecting the same color template and ignoring user-provided color preferences or codes. Customization features are notably lacking.
These issues have significantly impacted the user experience and have left me hesitant to continue using the platform. I kindly request that you inform me when these issues are adequately addressed and resolved. I'm open to reconsidering my decision and giving Stunning a second chance if these concerns are appropriately handled. Thank you for your attention to this matter.