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As an early adopter of products, I understand that everything is still in development, so I expect to encounter bugs. That's the reason we get such amazing deals. Occasionally, I come across a situation that truly tests the quality of 'support.'
This morning provided an example of not just good, but GREAT SUPPORT!
My story is straightforward. I noticed an issue, and within 15 minutes of contacting the support team, William had not only addressed it but was also actively working on a solution. To me, one of the most important aspects of being an early adopter is the quality of support. With this level of assistance, I am confident that this product will be very successful. I've even upgraded to the highest level.
Great job, William!