Acumbamail

I really wanted to give Acumbamail a positive review, but how can I, if I cannot even use it?
My account has been suspended for over two weeks now, and I have already written twice to the support team – still no response at all. I have no idea why my account is blocked, and even more frustrating: why it hasn’t been reactivated yet.
I would honestly love to write something positive here, but as long as I can’t even access the product I purchased, it’s simply impossible.
If someone from Acumbamail is reading this: please fix this issue – I (and I’m sure others too) really want to use your service!