Acumbamail

After using Acumbamail, for 1.5 years - it is 1 taco from us and a refund request.

Unfortunately, I have to confirm the concerns of other reviewers:

1. The support is indeed not responsive. For example, at the moment, we have not heard back from the support team for over 20 days now, despite using email and chat options and sending multiple follow-ups.

2. Open rates are indeed very low - I have by now moved most of my email volumes to other providers. Using the same campaigns and the list of opted-in recipients, the open rates on Acumbamail were at least 3x lower.

3. In 1.5 years, we have not seen any improvements being made to the platform. We asked for clarifications in the beginning, but with no answers, you are just left to figure the unintuitive UX/UI by ourselves. To be constructive, we have also sent our suggestions and feedback during this time, but naturally, we have not heard back.

When they relaunched the deal now, we thought there would be some improvements that would be made prior / after it, but no. If we could refund all the money we spent on this deal, we would, but we can only refund the upgrade.