Answerly

This product has many bugs. Additionally, the white-label feature is unusable. The purpose of the white-label feature is to hide any branding related to the original service provider, but unfortunately, that is not the case with Answerly for the following reasons:

1- I have successfully set up my agency subdomain and SMTP connection and can access my agency dashboard. However, when our clients want to add their own custom domain, the platform instructs them to point their domain to 'answerly-chat--domain.b-cdn.net' instead of hiding the Answerly brand. Consequently, when clients look up Answerly, they find the offer for $69.00/month directly from Answerly, causing us to lose the client.

2- When our clients forget their password and try to reset it, they cannot receive the reset link from our domain. Instead, they have to go to the Answerly login page (https://app.answerly.io/login) to get their password reset link directly from Answerly, which is unacceptable.

3- The drop-down menu for the clients’ plans contains only two options: Free and Whitelabel Pro. It is not possible to offer any customized plans.

I have been in contact with Answerly support for more than 4 weeks, but nothing has been resolved so far. They have indicated that they do not know when these issues can be fixed. This suggests either a lack of concern or a lack of capability to fix these critical bugs.

I question why they offer a white-label feature and waste people’s time when the product has so many bugs. I will change my review if they address these problems before the 60-day refund period expires. Otherwise, I will have to request a refund as the product is currently unusable.