Why would they put the screenshot with SFTP option and then on purchase it says to email them requesting if you want that feature ??
Also, it says my backup is 47 GB but yet the entire hosting account has it all in about 13GB. They are copying the same files multiple times... looks like Themes, Plugins, and WP Files are all separate backups which are redundant? What is going on here how does this have 1000 reviews on WP it must be the free version bc this pro version is not what I expected/hoped.
Will need to refund if not supporting SFTP as advertised, and also supporting a single backup instead of 47gb when the public_html files are really only about 6-7GB as hosted.
Hoping the founders are super quick builders...