BHuman

To the founder:

It appears your platform experienced a significant data loss incident about 5 months ago that impacted accounts based on your response to another reviewer below (Andy0). One of the negative effects of this incident, which it seems you are just now becoming aware of, is that several AppSumo users (including myself) were downgraded. However, you were aware that folks lost their campaigns, yet we never received an email about this to notify us of the potential impact on our account so we could check if there were other data loss issues we should look for. Why??

Since you did not adequately investigate the effects of the incident and you did not email users when the incident occurred, you waited until users discovered the effects of the issue on their own months later. Thanks.. 😒

There's even a review from June where another user "AndyO" explains that he has lost all his campaigns due to the incident (which should have never happened in the first place). It took you a whopping FIVE MONTHS to reply to this review! Most responsible founders reply to reviews within a few days at most even after a campaign closes. There is no good excuse for the lack of ongoing communication with your users on this platform. Just because a campaign closes does not mean you cannot check back in to see how users' experience has been and to provide critical responses through the Reviews or Questions section. Other founders check in all the time even if it has been over a year since the product has had a campaign. You said in response to another review that you are "a thousand percent committed to making our AppSumo users happy." However, your actions do not align with this statement as you are not being proactive with critical communication regarding incidents, and not responding in a timely manner to questions or reviews after a campaign ends.

You should be monitoring reviews to make sure you address dissatisfaction proactively and not just when you have another campaign coming up. It's also evident your support team is not informing you of what is happening behind the scenes since you are saying this is the first time you've heard of people being downgraded. Why didn't support inform you of this issue when it is clear another reviewer indicated he has been waiting for support to fix this? The user "christian814" goes on to say in his review "Support is being very painful. I can not create the videos we wanted as lost the functions we needed.." Your response was "I assume your issue has been resolved since working with support, correct?" What part of the review gave you the impression this issue was resolved when he is clearly telling you it's not? I too have lost my campaigns and have been downgraded as a result of this issue which is a double-whammy. Dealing with slow support and then a founder who is not being proactive in communicating with users makes it even worse.

So now we are left with a mess resulting from the incident your platform experienced 5 months ago which we were not informed about until now. How long will it take to get our downgraded tiers resolved and any lost campaigns restored (which are likely gone for good based on other reviews)? That's anyone's guess and the reason I can no longer recommend the product.

Apologies do nothing since it appears there is a consistent issue with BHuman's poor support and quality. I very much regret this purchase and would ask for a refund if I could. I hope this is the last time AppSumo allows this product on here. We deserve better.

0 TACOS... DO NOT BUY... 👎👎👎