BreezeDoc

I purchased BreezeDoc on 11 June 2025 specifically to streamline the process of collecting signatures for important contracts. My expectation—as advertised—was for a smoother, faster, and more reliable alternative to traditional signing methods. Unfortunately, my experience so far has been disappointing and problematic.

I attempted to use the platform on 12 June 2025, and immediately encountered a serious issue:
When a signer fills in fields like Name or Address, the entered text overlaps, spilling into second or third lines. The formatting is completely broken, with text not staying within the intended input boxes—rendering the document unreadable and unsuitable for official purposes.

To make matters worse, I reached out to support via email and it’s now been 4 days without a resolution or even a proper response. I followed up again, and still—no reply. As a Plus user, I was promised priority support, but clearly that’s not happening.

This is extremely frustrating because I cannot simply ask the signer to re-sign an important legal document due to a bug in your system. I trusted BreezeDoc to handle official contracts securely and professionally, and instead it caused delays and embarrassment.

The product seems not ready for professional use, and customer support is severely lacking. If this issue is not resolved immediately—and permanently fixed to avoid future cases—I will have no choice but to cancel my Plus subscription and not recommend BreezeDoc to others.

Please address the following urgently:

1. Fix the formatting issue on the original signed document.

2. Provide a corrected version that I can use.

3. Ensure this bug is permanently fixed for future use.

Explain why the support SLA for Plus users is not being honored.

This kind of situation severely undermines trust in a document-signing solution. I hope someone from your team takes responsibility and responds immediately.