This is one tool that I didn't hesitate to upgrade to Tier 2...and I'm thinking about Tier 3. This helped me solve a button placement problem on my site, and all I had to do was ask it in plain English!
I had problems logging in at first and I reached out to customer support - within minutes, they responded. I am blown away with this tool - I'm heading back in. I wish I could give this 10 stars.