CoSupport AI

At Digital Original, we improved the end-to-end user experience by integrating CoSupport AI into both onboarding and ongoing user interactions. Previously, many new creators would disengage early in the process, but with CoSupport AI acting as a contextual assistant, offering real-time guidance, answering questions, and tailoring the journey, we saw a 30% boost in activation and a noticeable drop in support volume. To build on this, we introduced CoSupport BI to monitor communication effectiveness across our core audiences, including artists, collectors, and galleries. These insights into responsiveness, resolution efficiency, and engagement patterns helped us uncover friction points, refine the interface, and better support our users at every touchpoint.