CoSupport AI

We use one of CoSupport AI’s tools (CoSupport Customer) for our business advantage. It automates responses in our customer support. Due to this tool, we decreased response time by up to 32%. Now, we escalate to agents only the most complex request that requires either deep niche expertise or empathy. The rest of the questions are answered by an AI chatbot, and the customer satisfaction rate has increased by 12% during the first month of implementation. The second dimension of our collaboration with CoSupport AI is that the team is our partner in the realm of AI solution development. CoSupport AI develops the AI infrastructure for the chatbots for which we produce the interfaces. Due to this collaboration, we have obtained new perspectives in the market.