CX Genie

I purchased the top-tier VIP deal for CX Genie through AppSumo, genuinely excited about the potential of the platform. Unfortunately, it’s been over a month now and I still haven’t been able to activate my deal.

Despite multiple attempts to get support, I’ve been caught in a frustrating loop between CX Genie and AppSumo. CX Genie tells me it’s an issue on AppSumo’s side, while AppSumo insists it’s CX Genie’s responsibility. Meanwhile, I’m left without access to the product I paid for, and without any real assistance or resolution from either party.

What’s been most disappointing is the complete lack of follow-through. Even after repeated follow-ups and polite requests for help, the communication has been minimal and unproductive. I had high hopes, but this experience has left me deeply dissatisfied.

Until support and onboarding processes are improved, I would caution others to think carefully before purchasing.