CX Genie

i tried both chat bots !here is my review:
I'm writing because I'm experiencing significant problems after paying for tier upgrades on both TYM and CX Genie. TYM has at least acknowledged the issue and said it will be resolved by developers. My major concern is CX Genie: I've been completely unable to reach anyone for support via email, live chat, or their AI support. How can I escalate this and get my account upgraded?