CX Genie

I thought cxgenie will change my life. I'm writing this review with much sad. I bought the Tier 3 with a purpose of starting an ai saas around it. Unfortunately there are lot of flaws in whitelabel. The cxgenie branding is visible in multiple pages including in some popups. They told me they will fix it but no resolutions. Also I can't add users on to my platform. Email login is not working at all. This was one of the best ai customer support product I tested as a free user. When I becomes a premium user, things changed, struggles started. I guy who name Ngoc (Leah Nguyen) supported instantly on WhatsApp and solved most of my issues. Thanks for that). But the issue in whitelabel is not fixed on time, which time is important for me to onboard more users. I'm waiting for last 5 days, but no resolutionz from their side. Also lot of bugs founded, including in email and otp system. Cxgenie needs a lot more time to be good.