Personally, I'm disappointed with this product.
I've never gotten it to work because it's poorly finished.
I even suspect this is intentional to prevent full use of the product.
Although the bot has unlimited learning capacity in terms of appsumo, CX Genie limits it technically.
The bot also has very limited responses.
So, to date, I haven't integrated it into my site because it's too poor and it's impossible to make it learn anything.