CX Genie

I have been using AI agents for many years. I have tried many different software, and this one, specifically, has been one of the least useful to me.

The AI's responses do not seem reasoned. I feel that there is no real AI in the responses, but rather in the process behind them. Let me explain:

I did different tests with URLs. It seems that the AI analyzes the URLs and creates questions and answers (in my case, with a lot of hallucinations). And then in the live chat, it seems to detect keywords and simply loads responses from what it created in its analysis.

I did different tests, and none were satisfactory. I had high hopes for this software, but... it has not been up to the level I expected.