CX Genie

I already bought CX Genie in the previous LTD on AppSumo.

So far, I am happy to see continuous improvements and features being added, with a pretty active team. As tier 2 customer, I didn't get as much new stuff as tier 3, but the package is still rather round. The solution is pretty holistic in the aspects of customer support that are covered, also offering many integrations to third party services.

It is nice to see the team listening to user feedback, which already has led to several additions of features and changes in their initial path. This openness to feedback is not that common in that extent for other companies.

My use case is requiring quite some customization and flexibility. This has been a bit of a downside, as the whole interface is rather streamlined to the typical support case (GPT-4o is supported as default model; custom prompts seem to only partly get passed to the model; messages are probably limited in length, a bit). However, with the new mailbox feature, this could improve, and I am really looking forward to trying that out.