CX Genie

Overall, this tool is exceptionally strong. Its responsiveness is impressive, and the seamless transition to live chat handover enhances the user experience. The auto-training feature, leveraging previous conversations, is a standout feature, offering unparalleled efficiency. However, I believe a few enhancements could elevate this tool to an even higher level:

1. Full white-label capability with custom domain and unlimited conversions would be a game-changer for agency owners. This feature would empower them to create distinct workspaces for each client, fostering a sense of ownership and professionalism. Additionally, granting clients access to their own workspace to interact with the bot directly during live chat sessions would enhance collaboration and streamline communication.

2. Implementing a bulk crawl functionality for website URLs would significantly improve efficiency. Instead of manually adding URLs one by one, the ability to bulk crawl URLs from the same website, even the sitemap is misunderstood, would save valuable time and effort. This enhancement would streamline the onboarding process and expedite the setup phase for users.