Desku

I've been working on & off with Desku for a few months & it's a great product but with the usual usability issues like creating new workspaces, setting up white label settings etc.

Today, I reached out for support & the founder, Gaurav, responded on WhatsApp & resolved a few small issues I was facing quickly over zoom. (even in the middle of a 3 day local holiday in India.)

Gaurav demonstrated what other products his team are working on which compliment his Helpdesk/Knowledgebase feature set. Think multichannel programmable chatbots with visual workflow builder & a unified communication dashboard in within your existing Desku helpdesk interface. Booyah! Watch this space.

Sometimes, you wonder when investing in early stage tech products on AppSumo whether creators have sufficient focus, passion & enthusiasm. Well I can tell you without doubt Gaurav & his team have all of the qualities Sumolings seek in a committed SaaS creator.

If Desku returns to AppSumo grab it with both hands. It's developing nicely, the dev team are quick to respond to issues & actively open to new ideas & improvements. What's not to like? They have my 5 tacos that's for sure.