EmailDelivery.com

Update (Original review below):
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Once I submitted my review on Aug 1st (PSB), the team reached out to me right away asking me to delete the review and offered me to fix the issue in return. I promptly deleted the review because I wanted to collaborate with the team and make sure the product was working effectively. They assured they would investigate and resolve the problem by August 3rd.

On August 4th, the support team asked me to confirm the affected funnel(s), and I replied stating that all test funnels were affected because I never experienced the feature (follow-up sequences) working.

There were no further updates, and the support completely disappeared. On August 7th, I reached out to them once more for an update. In the email, I also stated that I would give up on the product if it wasn’t fixed promptly. I was assured once more that the problem was “basic/simple” and would be resolved by Friday (August 9th). As of today, the 10th of August, there’s no sign of the promised support or any updates.

Today, I stopped investing time in it and request a refund instead. There’s no point in wasting time on something that won’t work (with zero support). Despite their insistence that the issue was "simple/basic", they never resolved it.

Bottom line: If it works out-of-the-box, then good for you. If you need further support for any reason(s); then (based on my experience) I wish you good luck.

My original review below (Posted on 01 Aug 24):
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I liked this product to work for me (the users); therefore, I tried to work with the team to make sure the issues were fixed to make the product better.

One of the most essential features of the tool I require is the ability to send emails through follow-up sequences. So, I tried and tested this feature multiple times (for over two weeks), but unfortunately, emails on follow-up sequences are not sent; except the first email within any sequences - either that’s using broadcast or funnels feature.

I reported this issue to the team, but there was no answer for a few days. Now, as the team is small, support response can be delayed. I then sent another email as a reminder. I received a response asking for root access to the VPS, which I provided promptly.

Now that it’s been almost two weeks, there’s still no response, and the issue remains unresolved.

Hence, I now have decided not to waste my time further and request a refund. “Morning shows the day” - I no longer have confidence in this product. So, I am out!