Encharge

ETA: since I left this review I have been contacted by Encharge and I've been able to make progress with setting up my account. I have upgraded my rating from 1 to 3 because of the support I have been offered.

I'm investing quite a lot of time into getting this set up because I really want to love this product. I'm hoping things will continue to improve.
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I can't get my account set up. I'm using webhooks to integrate with Thrivecart (because the native integration is only available on level 6, and I don't need much else from that level) but I have some questions about problems I'm having.

I requested to join their FB group but haven't been let in and it says there hasn't been any activity in there for the last month. Their FB page hasn't had activity since 2022, so that doesn't look promising.

I have tried the online chat. It says they will "reply in a few moments" but that was six hours ago. So I've sent an email to see if that gets a response, but I don't feel hopeful.

I have added two brand accounts and it looks like I can easily switch between the two, but sometimes when I make a change on one brand, like custom fields for example, it's switching to the other brand and adding things in the wrong place.

It's making it very hard for me to like this product and I haven't even tried to import my email list yet. I'm stuck at the first step and I've already spent a lot of time on this. Hope it isn't wasted.