The First Self-Hosted Help Desk, Live Chat & AI Chat Bot Plugin for WordPress

About Hive Support

Introducing Hive Support - the all-in-one customer service solution that's revolutionizing the way businesses connect with their customers. Designed for WordPress, Hive Support is the first self-hosted help desk, live chat, and AI chatbot plugin that puts you in complete control of your customer support operations. With Hive Support, you can streamline your customer service workflows, automate responses to common queries, and provide personalized assistance to your clients - all from the comfort of your WordPress dashboard. Say goodbye to the hassle of juggling multiple tools and platforms, and hello to a seamless, centralized support experience. Whether you're a small business owner or a growing enterprise, Hive Support is the perfect solution to enhance your customer satisfaction and drive your business forward. With its intuitive interface, powerful automation features, and seamless integrations, Hive Support empowers you to deliver exceptional support, anytime, anywhere.

• Ticket Management System

  Manage your tickets from the user-friendly interface with customizable features.

• Response Templates

  To make your customer support team's job easier, you can create a response template. This way, they can quickly and easily respond to customer inquiries.

• Ticket Reports

  Get proper analytical reports about tickets with the date filtering option.

• Custom Ticket Fields

  You can easily customize the ticket fields with various elements such as text, number, area, etc.

• Response Automation

  Create multiple response automation templates with various conditions.

• Manage Support Agents

  Essential option for adding and managing existing support agents.

• Agent Performance Reports

  Get agent performance reports and their activities to make productive decisions to grow your business.

• Monitor Agent Activities

  Proper interface for monitoring the support agent's activities such as opened tickets, closed tickets, assigned tickets, etc.