Instacap

First of all: the product works quite well, but it's the small shortcomings that spoilt the fun for me - and the lack of support!
I took over an hour and found 13 issues, many in the area of suboptimal UI / UX decisions, but also bugs.
Saving and loading screenshots also takes 2-4 seconds, depending on their size and also loading some overview screens. During these loading times, displaying the logo (even several times) in a gigantic, pulsating and frantically rotating manner, so that they catch the eye even more, is already rather counterproductive from a psychological point of view!

I collected all the issues with the app itself and sent a message to the developers in the chat window provided 10 days ago. Since then it just says:
"The team will be back 🕒 Monday."

I understand that a product here on AppSumo is not completely error-free due to the low price and can be optimised here and there. But not responding to messages during an ongoing AppSumo campaign is really a no-go for me!
I'm now waiting until the last day of the refund option to see if things improve or at least get a response from support.