PixsoWorst Support Ever

Pixso

Pixso

Pixso

2
4.436 reviews

User interface/experience design - collaborative and creative

Worst Support Ever

They do have a Discord Channel in which literally no-one of the Team seems to be present. Than there is a Telegram Channel called "Pixso Buddies" in which 99% of the People are russions and accordingly me as a non-russian speaker cannot understand anything there. The support e-mails are getting responded to once per week. So you can imagine how long it can take to resolve one issue if you have a little bit of back and forth, means a support request easily can take up to several months until resolution. For me as a business owner where quick resolution of blockers are required, this is not a software I would ever consider in a productional environment. This type of support is a support I would expect from an Open Source Project but not from a commercial project like this.

I guess I do not have to mention that 99.9% of the whole tool is a 1:1 Copy of Figma itself. However there are a lot features in which Figma is still way better like the auto-allignments for example or the overall integration into the ecosystem. When creating a UIUX Website Design, it is possible to connect your Figma via MCP to your IDE, so that your front-end designer can easily and very quickly create that Frontend for you. With Pixso it will take several weeks to do the same!

If you still want to migrate from Figma to this tool, I can ensure you that the import of Figma Files is buggy and the Import of other Files like Figjam, Slides and Buzz is not given AT ALL!

So long story short: You are on your own and nobody will come and help you in a quick way. You have to wait for several weeks unless you find it out yourself. Features are not matured and integration is not given at all. Migration is buggy or not given at all.

itsmerico
Purchased from: AppSumo.com