Radiolize

The tutorials are not clear. Following the steps in the video I can't get my station up and running. I set my time zone, uploaded files, created my playlist, set the schedule, but nothing plays. Another issue is the tickets, I can only create one. When I try to send another one, it redirects me to another page. Another thing is the logins. After being connected for a long time, it logs me out and I have to log in again. I am waiting for a response from support to avoid a refund and to improve my rating.