SendFox

As a company in the hospitality industry operating on a B2B model, our marketing efforts rely heavily on direct client relationships and personal data collection rather than website-driven subscriptions, since we do not deal directly with consumers.

However, your platform continues to flag our campaigns as if we are sending emails outside of a subscription list. To clarify, the contacts we uploaded are legitimate clients from our system and established business connections, not publicly sourced or cold outreach.

Another concern is the restriction on deliverability. When open rates are low, your system prevents emails from reaching newly added contacts and only sends to those who have previously engaged. For a B2B company like ours, this significantly limits the purpose of using your service. If new, valid business contacts cannot receive our emails, then the tool does not serve its intended function for us.

Given that we have used the system for less than one month, and considering these limitations make it unsuitable for our business needs, I would like to request a refund.

Please refund as soon as possible. Thank you.