Smatleads

It's been 2 weeks since we purchased SmatLeads, and it hasn't worked since the first day.

Initially purchased 3 codes to stack for the full features, and tested with 1 code just to make sure the data provided met our needs. The Google Business search worked as expected, provided valuable leads in our target market. Filtering in the UI was a bit clunky, but exporting and managing it from there was a piece of cake.

The LinkedIn Database search was initially why we wanted the solution and the search results on day 1 were perfectly targeted, and so we generated a result set of 500 to export. That's where the issues started. The CSV export had the same 50 records duplicated x10, instead of the unique 500 that were reported in the UI. Multiple exports of the same search yielded the same outcome and with no way to save a search we weren't able to work with the data. The UI requires you to manually save each lead for additional management, which with a large dataset would take forever. So we stuck with the 50 unique records we were able to export on the first day.

On day 2, ran the same LinkedIn Database search and received an error that the source JSON files were unavailable. At first I thought maybe we hit our limit on the first day, but we only generated 500 results. So, sent a ticket to get some support. Response was quick (within 24 hours) and it was mentioned that a database upgrade was in process and to remain patient. That was on day 3.

A few days later the LinkedIn Database search issue is still present, so tried to use the Google Business search, which now provides an error "You have reached your daily free search, try again or please go to [external api link] to add a valid google search key".

This leads us to believe that the 3rd party API SmatLeads (apparently a free one) was using for this application is no longer working. This was on day 5. Today, two weeks after our initial purchase, both issues are still present and the tool is basically unusable for what we purchased it for.