TidyCal

I’ve been using TidyCal for a while and genuinely appreciate its simplicity and affordability. When they introduced the Team (Tier 2) plan, I was excited—it sounded like the perfect way to streamline everything under one roof. I had been juggling multiple accounts, so consolidating seemed like a logical upgrade.

The Tier 2 setup wasn’t quite what I expected, but I made it work. It was still convenient to have everything in one place and considered that a win.

From time to time, I’ve run into calendar sync issues. In the past, support was quick and helpful. But this time? Not so much.

I went back and forth with support for several days with no resolution. Then… complete silence. For five days, I heard nothing. I run a business—I can’t afford to be stuck in limbo. So, I pivoted. I reactivated an old TidyCal account, wiped all the connected calendars, and rebuilt everything from scratch just to launch my event on time.

Technology isn’t perfect—things happen that I know, and am fine with. But what frustrated me was the lack of support. I felt ghosted. And when I finally did get a response after five days, it included a “workaround” I had already tried and told them didn’t work.

Support matters just as much as the technology itself. Bugs are inevitable, but the response to those bugs is what defines the experience. I don’t expect perfection—but I do expect responsiveness, professionalism, and a sense that my time matters.