The unique project management tool that’s built for individuals and small teams

Purchased over 100 seats—ZERO CUSTOMER SUPPORT. I can’t build my business on this platform. It’s incredibly frustrating to invest so much money and not receive any assistance when issues arise. Without proper support, it’s nearly impossible to troubleshoot problems or get timely answers, which is critical for maintaining smooth operations. I expected a much higher level of service given the investment, but so far, I’ve been left completely on my own. If this doesn’t improve soon, I’ll have to reconsider my options and possibly switch to a more reliable provider that values their customers and offers real support.

I tried getting support to retrieve my codes multiple times without success. Disappointing. Time ran out before I could try the product.

I've tried and used Asana, Monday, Clickup, Nifty, Blue, Agiled, Craft, ByDesign and a bunch more I don't remember while writing this. Upbase has been the one tool where I've felt most "at home" and comfortable with. It has fairly frequent updates, some of my favorite features includes Spotlight, Custom Fields, Notepad, Bookmarks, Reports, built in Docs, iPhone app and now also triggers & automation's. It's simple, yet complex if you want it to be.

Ways to make it even more better?
I do like the direction they've gone with the design overall – but I also see potential in making it even more modern in certain areas. Also, the Dark Mode should have more contrast imo.

Personally I'd also love a built in whiteboard. The developer has already done a good job with the docs functionality, so a whiteboard would be a perfect in combination.

Other than that I'd also like to see integrations with other platforms such as Albato. Or make webhooks available. All in all, it makes my day easier! 5/5 tacos.

I like the software, very streamlined and easy to use.
I am only concern I don't see any interraction and nobody is answering the messages.
Hopefully it won't be any problem otherwise I am scared it would be an issue to get in touch.
I sent a message though the app and tried to post a question in Appsumo, but it seems for nothing. My comments in Appsumo was denied because I already purchased the software.
If i find a way to speak with them I am happy to change the score to 5 tacos but the lack of communication really scare me so I don't feel to give more than 3 tacos right now.

I'm just starting to use this tool, but it seems that it's going to be VERY helpful to me. One comment - it would be AMAZING if we could sort by task due date or name.. otherwise, my testing is going very well and I hope to fully integrate this into our processes the next month.

Get Upbase. I love Upbase since a week even privately. It has been a real game changer for us with my brother-in-law who is living in Canada, me and my husband who are living in Germany when my mother-in-law who is of dual nationality German and British and died on the 26th of April. Immediately, I was able to organise all the to-dos in lists, create a table in the docs section with all the addresses that had and have to be contacted, e.g. private and business like pension funds of Germany and the UK, upload files like birth and death certificates of my mother-in-law and her spouse and kept my brother-in-law updated until he came over to Germany and still keep both brothers updated with their to-dos until now, including a link with the costs which I created today and when the funeral will take place on Tuesday we will be ready, and when my brother-in-law flies back to Canada he will be able to add the steps he will need to take for British pension and will be able to see how we get on with the banks and the pensions in Germany, etc.
I am really grateful that I bought this app. It made the co-ordination in such a stressful time a lot easier.

I've tried so many PM tools in the past, but nothing that really fit with the way I work. Upbase is the closest to perfect as I've found. The layout is clean and navigation easy - this is very important. They also have features like bookmarking different filters and layouts. Some features like that are a little hidden, so make sure to read the help docs. The only thing I would like to see on Upbase is a whiteboard. Specifically, a whiteboard where we could arrange tasks visually.

It has a lag while editing a document and sometimes data gets lost during the time it syncs the UI with the backend. This alone is preventing me to use the app any longer but it's a great app overall

Quick Summary after an intense work with Upbase:

· CSV
- Now in 2025 after more than 2 years and 5 months without being able to import a single csv sheet makes a migration to Upbase totally impossible. csv imports it's essential for multiple utilities like bringing high curated lists from other Ai or just importing lists from other programs to migrate.
- No custom field mapping to export csv correctly (vital for post analysis ''what can't be measured can't be improved'').
https://upbase.canny.io/feature-requests/p/import-tasks-from-csv

· USER EXPERIENCE:
- Excessive typing latency (up to 3/clicks to wait for response)
- Not possible to create recurring annual events, only ''tasks'' that then appear duplicated in Google Calendar and iCal (previously synchronized).
- Subtasks should be placed directly above and as close as possible to the name of the main task and not have to scroll so far down again and again when editing a task. Example: The app called ''Tasks'' exclusive for ios makes it very agile and comfortable.
- Subtasks are not possible to export with each main task.
- In monthly view by clicking to move to the next month, the characters are not fixed so you can easily lose the order and go back to ''Today'' In Google calendar this does not happen.

· CUSTOMER SUPPORT:
- humanly honest and usually punctual.

*Great potential but basic problems need to be solved, some as soon as possible for simple essentiality.

I'm just getting started with Upbase, but the tool already makes a very good impression. The interface is clean, and the organizational possibilities are truly impressive. You can really keep everything well-structured—tasks, projects, and notes—all in one place, which makes managing work much easier.

The only downside I’ve noticed so far is a bit of confusion around workspaces. It wasn’t entirely clear to me that I would need more of them, and by the time I realized it, the promotional deal had expired. That was a bit disappointing, as I could have taken advantage of the offer if I had understood the system better.

Despite this small hiccup, I still see a lot of potential in Upbase and plan to keep using it.

Decent product, but if you make the mistake of expecting for them to answer even 1-questions after purchasing the license you'd be gravely mistaken. I purchased 24-seats and accidentally put them all into the same workspace. I sent 5-emails to the support team, Tony the founder and just about anyone I found find at the company asking if and how I may realocate my licenses, they all opened, read the emails and chose not to respond. Product is decent, so I reserve the right to update this review if/when they decide to respond to my emails.

This app is a winner! It has seamlessly integrated into my daily workflow, and I highly recommend it. The only downside is that updates can sometimes be slow, possibly due to a growing user base. Hopefully, this improves over time because the app itself is excellent.