Deliver Exceptional Service with Front

About Front

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. With Front, teams can deliver exceptional service at scale by harnessing the power of real-time collaboration, automation, and AI. Instead of juggling multiple tools and channels, Front brings everything into a single, intuitive interface that feels as familiar as email or Slack. Agents can quickly coordinate behind the scenes to resolve customer issues smoothly, without the customer ever knowing. And with intelligent automation and AI-powered assistance, teams can provide fast, personalized responses that exceed industry benchmarks for customer satisfaction. Front is designed for modern service teams who put customers first. Whether you're in customer support, operations, or inbound sales, Front gives you the efficiency of a help desk with the familiarity of tools your team already loves. With features like shared inboxes, live chat, knowledge base, and no-code workflows, Front helps you centralize information, streamline processes, and impress customers at every touchpoint. The result is happier customers, more productive teams, and a stronger business overall.

• Centralized Omnichannel Inbox

  Manage shared inboxes for all channels in one place.

• Automated Message Routing

  Automatically assign messages to the right person or team based on rules, streamlining message handling.

• Collaborative Response Drafting

  Collaborate on customer responses within the platform, enhancing efficiency and personalization.

• Real-Time Insights and Analytics

  Track and enhance customer experience with real-time metrics and team performance visibility.

• Integrations and API

  Seamlessly integrate with various tools and systems, enabling custom workflows and data synchronization.